Refund & Cancellation Policy

Last Updated: October 14, 2025

This Refund & Cancellation Policy (“Policy”) applies to all services booked with Sparky. By booking our services, Customers agree to the following terms. This Policy must be read together with the Terms & Conditions (“T&C”), and words defined in the T&C shall carry the same meaning here.

1. Booking & Payment

(a) All bookings must be confirmed through the Company’s authorized platform, phone line, or representatives.

(b) Payments may be made via online payment gateways, UPI, debit/credit cards.

(c) The full service fee (or any required advance) must be paid as per the booking confirmation.

2. Cancellation & Refund Rules

2.1 Pre-Scheduled Services (e.g., beauticians, technicians, decorators)

  • Cancellation more than 24 hours before: Full refund of prepaid amounts.
  • Cancellation 12-24 hours before: 50% refund of prepaid amounts.
  • Cancellation less than 12 hours before or no-show: No refund.

2.2 Same-Day / Instant Services (e.g., cleaning, urgent repairs)

  • If the Customer cancels before the Technician leaves their location (approx. within 15 mins of booking), a full refund is provided.
  • If the Technician has already departed for the Customer’s premises, the booking is non-refundable.

2.3 Company-Initiated Cancellations

If the Company or assigned Technician cancels a booking, the Customer will receive a full refund or may reschedule at no additional cost.

2.4 Refund Timeline

Approved refunds will be processed within 7 business days to the original payment method, plus any additional time required by the bank.

3. Late Arrival Policy

(a) If the Technician is delayed by more than 30 minutes without prior notice and a valid reason, the Customer may cancel for a full refund or request a replacement.

(b) If the Customer is unavailable at the service location within 15 minutes of the scheduled time, the booking may be marked as a no-show with no refund.

4. Quality Issues & Rework

(a) Dissatisfaction with a service must be reported within 48 hours of completion.

(b) The Company will offer a rework at no charge if the complaint is deemed genuine.

(c) If rework is not feasible, a partial refund may be provided, capped at the booking amount.

5. Chargeback Policy

(a) Customers must follow the refund process before initiating a chargeback.

(b) Unwarranted chargebacks may lead to account suspension and recovery of costs.

6. Refund Process

Step 1: Request → Submit a refund request to our official helpline or phone number within the specified timeframes.

Step 2: Verification → The Company will review the request within 48 hours and may require evidence (e.g., photos).

Step 3: Decision → The Company will inform you if the refund is approved, if a rework is offered, or if the request is rejected.

Step 4: Confirmation → You will receive confirmation once the refund is initiated.

7. Exceptions

Refunds will not apply to: services already completed, parts or consumables used, unsafe environments caused by the customer, or claims reported outside the time limits.

8. Contact for Refunds

All refund or cancellation requests must be directed to our official support channels.